Use a Delphi-based facilitation approach with company and customer stakeholders to drive continuous git-based deployment of prioritized analytic features while developing benchmarks and refining metrics
Developed SQL-based performance monitoring dashboards and the supporting infrastructure (cloud-based multidimensional data warehouse based on electronic health record systems alongside operational, financial, and other metadata)
Mixed methods researcher
Published on how clinic design impacts primary care team efficiency, how different organizational factors drive accountable care costs and savings, and a planning model to guide electronic health record optimization
Presented at state and national conferences on community-engaged research on mental health care, planning safety/quality improvement publications, and the perceptions of patients and health care workers
Writer & editor
News writer syndicated across 100+ wires and sites, including Thomson Reuters, LexisNexis, and The New York Times
Wrote and edited for business magazines and environmental non-profits
Karp Z, Kamnetz S, Wietfeldt N, Sinsky C, Molfenter T, Pandhi N. “Influence of environmental design on team interactions across 3 family medicine clinics: perceptions of communication, efficiency, and privacy.” (Health Environments Research & Design Journal)
Berkson S, Davis S, Karp Z, Jaffery J, Flood G, Pandhi N. "Medicare Shared Savings Programs: Higher cost Accountable Care Organizations are more likely to achieve savings." (International Journal of Healthcare Management)
Pandhi N, Jacobson N, Serrano N, Hernandez A, Zeidler-Schreiter E, Wietfeldt N, Karp Z. "An efficient process of gathering diverse community opinions to inform an intervention." (Implementation Science, Proceedings of the 3rd Biennial Conference of the Society for Implementation Research Collaboration)
Pandhi N, Yang WL, Karp Z, Young A, Beasley JW, Kraft S, Carayon P. “Approaches and challenges to optimizing primary care teams' electronic health record usage.” (Journal of Innovation in Health Informatics)
Yang W, Pandhi N, Karp Z, Young A, Beasley J, Kraft S, Carayon P. "Approaches and challenges to optimizing the use of electronic health record in primary care: preliminary findings." (Proceedings of World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education)
Karp Z, Kamnetz S, Wietfeldt N, Pandhi N. Primary care patient perceptions of clinic design across three practices. Podium presentation at the 2017 National Collaborative for Improving PrimAry Care Through Industrial and Systems Engineering, Madison, Wisconsin.
Pandhi N, Karp Z, Kamnetz S, Trowbridge E. Developing an effective writing collaborative to rapidly disseminate lessons from system redesign. Workshop at the 2016 Association of American Medical Colleges’ Integrating Quality Meeting, Chicago, Illinois.
Karp Z, Kamnetz S, Pandhi N. Primary care team perceptions of team-based care and clinic design types across three practices. Podium presentation at the 2016 National Collaborative for Improving PrimAry Care Through Industrial and Systems Engineering, Madison, Wisconsin.
Karp Z. Participatory research and community engagement. Presentation at the Field Innovation Team’s 2015 Bootcamp, Provo, Utah.
Karp Z, Wietfeldt N, Pandhi N. Approaches to involving diverse community partners and patients in integrated mental health research. Seminar presentation at the 2015 Access, Quality, and Outcomes Research Network, Appleton, Wisconsin.
Karp Z. Influences of the primary care clinic environment on patients and staff: preliminary findings. Podium presentation at the 2015 National Collaborative for Improving PrimAry Care Through Industrial and Systems Engineering, Madison, Wisconsin.
A Simple Framework for Weighting Panels Across Primary Care Disciplines: Findings From a Large US Multidisciplinary Group Practice (Quality Management in Health Care)
Pulmonary Manifestations in Late versus Early Systemic Lupus Erythematosus: A Systematic Review and Meta-analysis (Seminars in Arthritis and Rheumatism)
Across The Divide: Primary Care Departments Working Together to Redesign Care to Achieve the Triple Aim (Health Care: The Journal of Delivery Science and Innovation)
Implementation Science Workshop: Engaging Patients in Team-Based Practice Redesign — Critical Reflections on Program Design (Journal of General Internal Medicine)
Development and Impact of a Novel Academic Primary Care Compensation Model (Journal of General Internal Medicine)
Engaging Patients at the Front Lines of Primary Care Redesign: Operational Lessons for an Effective Program (The Joint Commission Journal on Quality and Patient Safety)
A Simple Framework for Complex System Improvement (American Journal of Medical Quality)
Strange Bedfellows: A Local Insurer/Physician Practice Partnership to Fund Innovation (Journal for Healthcare Quality)
Consulting Psychiatry within an Integrated Primary Care Model (Journal of Health Care for the Poor and Underserved)
A Cross Case Analysis of Computer Use Among English Language Learner University Instructors in Taiwan (School of Education, Department of Curriculum and Instruction; dissertation)
The Influence of First-Contact Access on Preventive Service Receipt in the Primary Care Home (School of Medicine & Public Health, Department of Population Health Sciences; dissertation)